BT21 JAPAN – Official Puppy Pouch kheartshop

Professionally packed and fast shipping

Because of our long-standing relationship with UPS FedEx DHL as well as other leading global carriers, we can offer a variety shipping options. Our warehouse staff is highly skilled and will pack your products according to our precise and accurate specifications. Your products will be subjected to an extensive inspection and be safely packaged prior to being sent out. We deliver to thousands of customers every day in a variety of countries. The fact that we are determined to become the largest online retailer in the World is evident. The warehouses are located in Europe in the same way as they are in the USA.

Note: Orders with more than one item are assigned a processing time according to the item.

Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders will be delivered within 48 hours. It is expected that delivery will take between 3 and 7 days.

Returns

Stock is dynamic, and is not completely managed by us because of the involvement of many different parties, such as the factory and our warehouse. Stock levels can fluctuate at any moment. Be aware that your order may be out of stock after the order is placed.

Our policy is for 30 days. We are unable to replace or refund your purchase when it's been 30 days since you purchased it.

For your item to be eligible for return it must be in its original packaging, unopened and in the same state as you received it. You must have the item in the original packaging.